Still not satisfied with your purchase? Or is it a piece? And do you return to our return conditions? Then we exchange the product as soon as possible. The shipping costs of the return shipment are for your own account.
If you want to return a product, it must meet the following conditions:
• The return must be requested and sent within the statutory 14 days after delivery.
• The product is in the undamaged original packaging and packed in a shipping box.
• The product must be returned in its original state, if a product is damaged and / or dirty, the return will be rejected.
• The original invoice, which you received with the package, must be included with the return.
Follow the following steps to request a return:
• Go to madebyathletes.com and click on the account at the top right of the page.
• Login with your own account or sign up with the email address with which you placed the order.
• Once you have logged in, go to My orders and view the order.
• In this order, choose the return option.
• Enter a return reason here and give a brief explanation of the situation.
• Print the application and place it in the return package.
You can then return the products to the following return address:
MADE BY ATHLETES
2983 GS Ridderkerk
After we have received the product from you, we will review the situation and keep you informed of the return status.
Are you not satisfied with the handling of your complaint? Then you can submit this to the Geschillencommissie Thuiswinkel, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit the complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/)